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Learn the components of a successful team and the stages of its development


Learn the components of a successful team and the stages of its development

Fundamentals of Supervision and Management

If you have recently been promoted to a supervisory or management position or want to learn how to become a more effective manager, this course will help you master the basics of business by learning the language of management. 

You will learn how to make a successful transition from employee to manager and you'll learn how to manage your time so that you can deal with the constant demands of a managerial job.

You will learn the skills required to delegate responsibility and motivate your employees. A large part of a manager's job involves getting things done through other people, and this course will help you understand how to influence and direct other people's performance. 

Finally, you will learn how to solve problems and resolve conflicts so you can accomplish your job more effectively.

Fundamentals of Supervision and Management II

What does a supervisor or a manager need to know? Have you ever felt technically prepared for a supervisor's role, yet felt defeated by all of the people issues that seem to arise? You are not alone; many people feel the same way. 

In this six-week online course, you will learn how to be a more effective manager or supervisor. You will master the basics of communication, because effective communication is essential in your quest to be a good manager or supervisor. 

In addition, we will discuss how you can develop your interpersonal skills, by understanding and dealing with the various people issues that arise at work. We are going to show you how you can understand various personality traits--in yourself and in others--and how they impact the ability to get the job done. These traits include emotional intelligence, the need for power, conscientiousness, agreeableness, and more. 

You will be able to assess your own personality, as well as the personalities of your co-workers and boss, and you'll develop a plan of action to improve both your interpersonal skills and your work relationships.

Leadership

Leadership skills can help you gain the respect and admiration of others, while also allowing you to enjoy success in your career and more control over your destiny. Contrary to popular belief, leadership skills can be learned and developed. Even if you don't hold a leadership position, this course will teach you how to use the principles of great leaders to achieve success in almost every aspect of your daily life.

Course Fast Facts:

  • Learn Certificate in New Manager Suite Online Courses in only 18 - 24 weeks
  • Approximately only 2 to 4 hours per week of study is required
  • This course is delivered 100% on-line and is accessible 24/7 from any computer or smartphone
  • Instructors lead each course and you will be able to interact with them and ask questions
  • You can study from home or at work at your own pace in your own time
  • You can download printer friendly course material or save for viewing off line
  • You will be awarded a certificate at completion of this course

How to study online course?

Upon enrolment an automated welcome email will be sent to you (please check your junk email inbox if not received as this is an automated email), in order for you to access your online course, which is Available 24/7 on any computer or smart mobile device. New courses start every month to ensure that we have the correct ratio of students to tutors available, please ensure you select a starting date when you go through our shopping cart, at checkout. The course is easy to follow and understand.

Recognition & Accreditation

All students who complete the course receive a certificate of completion with a passing score (for the online assessment) and will be issued a certificate via email.

Course I: Certificate in Fundamentals of Supervision and Management

There are 12 units of study

Introduction to managerial work
How has management theory evolved over the last 100 years? In this lesson, we'll take a fascinating glimpse back into the days of assembly lines and scientific management. Why did we need managers in the first place? We'll look at the ways organizations are structured and describe managerial jobs in terms of the technical and managerial tasks that are performed.

Making the transition into management
Let’s see if we can identify the characteristics of a typical supervisor's day, as well as ways that we can handle the challenges that day. We’ll talk about ways to make the supervisor’s path smoother, such as empowerment and communication. We'll also go over some helpful hints on managing your image as a supervisor in your organization. How does one begin to think, act, and look like a manager? 

The tasks of a manager
Is leadership distinct from management? Do you have what it takes to be a leader, or are you cut out to be just a manager? In this lesson, we'll look at the evolution of leadership research and begin to discuss the fascinating field of motivation. Believe it or not, a good leader can build motivation right into the design of a job.

Managing tasks, performance, and time
In this lesson, we'll look at the ways a supervisor can handle the challenges of delegation, performance management, and time management. Once we understand the challenges of the typical day, we can certainly understand the importance of time management to a supervisor! In this lesson, we'll identify time-wasters and time-savers. 

Introduction to motivation
Time to really dig into the topic dear to many managers’ hearts-motivation! In this lesson, we'll clarify what managers need to understand about human motivation, and help you to understand the links between motivation and productivity.

The best-known researchers in motivation
Motivational theories are great as long as they truly help you to manage people at work every day. We'll look closely at four theories that pass that test in this lesson: Maslow’s hierarchy of needs, Herzberg's two-factor theory of motivation, the three levels of human need in Alderfer's theory, and the three needs outlined by McClelland. 

Motivation theories
Do you believe that people naturally want to do a good job? Or are people lazy by nature and need to be watched? In this lesson, find out if you're a Theory X or a Theory Y-type of manager. There self-fulfilling prophecies to each of those beliefs, and we'll go over both in this lesson. We'll also discuss goal-setting theory, management by objectives, and the various types of conflict you may meet when motivating people.

Understanding the theories of motivation
In this lesson, we'll define two more very practical and influential motivational theories; Equity theory and expectancy theory. Then we'll wrap up our theoretical discussion by making sure we understand the importance of creating a motivational environment. 

Introduction to conflict resolution and problem-solving
Now comes the hard part-when real life doesn't work out they way the theories told us it should. What happens when conflict arises? We’re going to talk about conflict and conflict resolution in this lesson. We’ll include specific techniques of negotiation, a particular type of conflict management.

Models of conflict resolution and problem-solving
We'll broaden our thinking a bit in this lesson: We’ve been looking a lot at individuals, but what about conflict and problem-solving in work groups? In this lesson, we'll identify means of solving conflict between groups. We'll also learn a problem-solving model that is useful in work and in life! 

Working through problems
In this lesson, we'll continue to explore the problem-solving model introduced in Lesson 10 by talking about the importance of establishing objectives, generating alternatives, and choosing a solution.

Implementing solutions to problems and conflicts
Lesson 12 concludes the problem-solving model by explaining the importance of having a plan of action, and giving you the tools you need to carry the plan through to completion. We'll conclude by taking a final look at the conflict that can arise while solving problems and completing action plans, and the appropriate use of power to solve some conflict.

 

Course II: Certificate in Fundamentals of Supervision and Management II

There are 12 units of study

Purposes and elements of communication.

When a manager or supervisor begins to have problems in the workplace, it usually isn't due to any technical skill deficiency. More often than not, it's some kind of communication problem or interpersonal problem. This course will provide you with a great many tools you can use to help with the kinds of real-world issues that arise every day in the workplace. This first lesson will introduce you to some of the basic components of communication.

Direction of communication flow and barriers to effective communication.

As we begin to identify problems or issues with communication in organizations, it's helpful to have a framework to help understand it. In this lesson, we'll look at the directions in which communication flows in organizations, barriers to communication, and organizational issues that block communication.

Choices of communication media and effective listening.

How do you become a better communicator? Choosing the right communication method is a logical first step! This will provide you with some tips for doing just that. We'll also talk about how to listen more effectively-the first step to being a more effective communicator.

Non-verbal communication and effective written communication.

What we say is only part of what we communicate. The non-verbal message can be just as powerful! In this lesson, you'll learn all about nonverbal communication and some techniques to make sure that you're not sending the wrong message. Then we'll start discussing written communication as well as how to use the writing process more effectively.

Communicating with groups and effective meetings.

Communicating with individuals is a real art--communicating with groups multiplies the challenge! Here's we'll discuss groups and teams and how to best approach them with your communications. We'll also talk about some constructive criticism techniques as well as how to deliver bad news so that it is received and not resisted.

Communicating in times of organizational change and organizational communication climate.

Times of change are among the most challenging times to get your point across effectively. People are angry, tense, and anxious, and so are you! In this lesson, we'll look into what happens to the climate of the organization during times of change, and you'll learn how to communicate effectively when it counts the most.

Introduction to interpersonal skills.

In this lesson, we'll begin to discuss the second major topic of the course: Interpersonal skills. Here we'll go over why these skills are important in any organization and we'll look into a concept called emotional intelligence.

Personality theory and personality types.

Personalities! They're all around us. You have one and so does everyone else. Many problems at work are blamed on personality conflicts. What does this really mean? We'll find out in this lesson. We'll begin by discussing the personality traits of introverts versus extroverts.

Personality conflicts.

In this lesson, we'll talk about an important trait called agreeableness. People can be high or low or somewhere in between on this trait. Wherever they (or you) fall, there are positive and negative consequences, and we'll explore them all in this lesson. We'll do the same with another important trait: conscientiousness.

Personality characteristics.

We'll discuss two more personality traits in Lesson 10--neuroticism and openness to experience. As we learned in Lesson 9, people can be high, low or somewhere in between on these traits, too. And wherever they fall, there are positive and negative consequences.

The use of power and situational leadership.

A need for power? Does that seem a bit autocratic to even admit to? Most of us do have at least some need for power, control, and influence. What should you do with that need for power? And do you use your power for good or for evil? Does it have anything to do with being a successful manager? We'll answer all of these questions in this lesson.

Using interpersonal skills throughout your career.

We'll wrap up the course and our discussion on interpersonal skills with some useful tips on how to use these new skills effectively-not just with your employees, but with your peers and your boss, as well.

 

Course III: Leadership Skills

There are 12 units of study

Leadership Qualities and Models
Do you think you know what leadership is? In our first lesson, you'll see how many ways there are to answer that question. And you'll start to get a sense of what leaders really do. We'll begin to share our thoughts and use roles models as ways to showcase the kinds of behavior that we'll work at together. This lesson always generates lots of discussion!

Leadership Responsibilities
In this thought-provoking lesson, we'll look at the responsibilities leaders have to individuals and to organizations. And you'll begin to look at some of the leadership tools we'll use in this course—readings, ideas from great leaders, and your journal—to get you thinking about what you can do to behave like a leader.

Value-Centered Leadership
We do what we believe in, don't we? In today's lesson, we'll look at two important aspects of leadership: its relationship with principles and its relationship with emotional intelligence. If you've ever known someone whose behavior seemed out of touch, you'll find out why in this lesson.

Leadership Self-Assessment
Leaders know themselves well, so in this lesson we'll talk about methods you can use to get to know yourself better. We'll learn about personality type assessments and behavioral assessments. This study will be particularly fun and will have an impact on your behavior in all aspects of your life.

Team Building
You probably already know that successful leaders are team builders, but do you know what types of teams are possible or how to build them? We'll take a closer look in today's lesson. Every one of us has been on some kind of a team, so this lesson has guidance and insights for us all.

Communication
Leaders are often differentiated from others by the power of their communication skills. Today, you'll get a sense of why and how when I guide you through some simple but insightful methods you can use to improve your communication skills. This lesson helps many students start changing their behavior right away!

Coaching or Mentoring
Today, we'll begin to explore the types of behavior that successful leaders portray—leaders guide and support others by asking questions, providing advice and feedback, supporting others, and building morale. This lesson will provide you with plenty of practical tips and much to think about.

Behavioral Styles
If you're wondering how leaders can balance being themselves and being a public figure, this lesson will help! We'll look at something called Situational Leadership, as well as how leaders relate to organizations. This lesson will be an eye-opener!

Influence and Collaboration
Ready to learn more about your own behavior? Today we'll look at how leaders make decisions and influence others without forcing them. We'll answer some challenging questions and explore some insightful guidelines, as well.

Providing Strategic Vision
Everyone turns to a leader for strategic vision, but do you know how to think strategically? This is an important lesson because it takes some of the mystery out of the terms strategy and vision.

Creating/Changing Culture
Today we'll discuss another big topic: how leaders effect change. In this lesson, we'll look at some very specific things that leaders—and you—can do to effect change. As in all our lessons, you'll read quotes from famous writers about change and leadership that will help stimulate your own ideas.

Facilitating Creative Thinking
Leaders aren't the only ones who have great new ideas, and so our course will end with a look at how leaders inspire creative thinking in others. It's a logical and fun way to end—pointing you in the direction of your own new ideas. The last thing we'll do is take a thought-provoking look at what it means to be creative.

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet. 

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

Adobe PDF plug - in ( a free download obtained at Adobe.com)

Email

Through well-crafted lessons, expert online instruction and interaction with your tutor, participants in these courses gain valuable knowledge at their convenience. They have the flexibility to study at their own pace combined with enough structure and support to complete the course. And they can access the classroom 24/7 from anywhere with an Internet connection.

New sessions of each course run every month. They last six weeks, with two new lessons being released weekly. The courses are entirely Web-based with comprehensive lessons, quizzes, and assignments. A dedicated professional instructor facilitates every course; pacing learners, answering questions, giving feedback, and facilitating discussions.

Now Only C$599 Save C$1201 (67%)
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Delivery Method Online

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Benefits:
  • How to layout a Success Plan.
  • Get where you want to be in life.
  • How to unclutter your mind to succeed.
  • Achieve your dreams using your imagination.
  • How to have faith in yourself.
Features:
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Course Summary

Course ID No.: 007NMSOC
Delivery Mode: Online
Course Access: 18 - 24 weeks
Tutor Support: Yes
Time required: 72 hours
Assessments: Yes
Qualification: Certificate of Completion

Start Dates

This course is available to begin on the following dates

  • 13 December
  • 17 January
  • 14 February