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Certificate In Business Process Management Online Course

Learn How to Manage Business Processes


Learn How to Manage Business Processes 

Business process management helps organizations leverage processes to achieve their goals and be successful. Once processes are implemented, they must be monitored, evaluated, and optimized. This course will introduce you to business process management, which can help your organization successfully perform these activities.

To begin this course, you will learn about business process management and three related skill areas: business analysis, enterprise content management, and business process re-engineering. Then, you will work through the five stages of the business process life cycle: vision, design, modeling, execution, monitoring, and optimization. Tools such as automation, business rules, workflow engines, what-if analysis, process mining, business activity monitoring, the balanced scorecard, Lean, and Six Sigma are also covered.

After you complete this course, you will be able to:

  • Define business process management and related concepts.
  • Recognize the vital role processes play in a business.
  • Appreciate the role of technology in process management.
  • Develop a vision to guide process improvement.
  • Understand how to design or enhance an existing process using the business process life cycle.
  • Construct a process map.
  • Perform a what-if analysis to improve your processes.
  • Implement and monitor process changes.
  • Identify how Lean and Six Sigma methods can assist in managing and improving processes.
  • Use a variety of tools and techniques to eliminate waste and redundancies.

Course Fast Facts:

  1. Easy to follow and understand
  2. Only 6 to 8 hours of study is required
  3. Unlimited, lifetime access to online course
  4. Delivered 100% on-line and accessible 24/7 from any computer or smartphone
  5. You can study from home or at work, at your own pace, in your own time
  6. Certificate of Completion

Course Delivery

Courses are accessed online via our learning management system by any device including PC, MAC, tablet or Smart Phone.

Recognition & Accreditation

This course is internationally recognized and accredited by the International Association of Online Training Standards (IAOTS). The courses offered by Courses For Success are unique as they are taught in a step by step process enabling students to complete them quickly and easily, so that you can obtain your qualification sooner. All students who complete the course receive a certificate of completion. Courses For Success is committed to high completion rates and therefore 100% student satisfaction.

Session 1: Course Overview

  • Learning Objectives
  • Pre-Assignment

 Session 2: The Fundamentals of Business Process Management

  • What is Business Analysis?
  • How Do I Conduct A Business Analysis?
  • What is Enterprise Content Management?
  • Defining Content
  • Defining Enterprise Content Management
  • Enterprise Content Management Model
  • The Role of ECM in Business Process Management
  • What is Business Process Re-Engineering?
  • Case Study
  • About Business Process Re-Engineering
  • Role of BPR in Business Process Management
  • Business Process Re-Engineering Model
  • Breaking Down the Model

 Session 3: Defining Business Process ManagementTitle

  • What is Business Process Management?
  • What are Processes?
  • Layers of Business Process Management
  • The Management Level
  • The Process Level
  • The Implementation Level
  • Brief History of Business Process Management
  • What are the Benefits of Business Process Management?
  • BPM Benefits
  • Summary

 Session 4: Reflecting on Processes

  • Pre-Assignment Review

 Session 5: The Business Process Life Cycle

  • Introduction
  • The Business Process Life Cycle
  • Breaking Down the Model

 Session 6: The Vision Phase

  • Creating a Vision and Seeing the Big Picture
  • What is a Vision?
  • Creating a Vision
  • Focusing on the Future
  • Preparing for Change
  • Sharing Your Vision
  • Benefits of a Shared Vision
  • Dreaming Big

 Session 7: The Design Phase

  • Gathering Information
  • Amount of Human Interaction with Technology
  • Level of Automation
  • Case Study
  • Role of Content
  • Volume of Work
  • Complexity of Process
  • Defining Your Problem
  • Rephrase the Problem
  • Rephrasing in Action
  • Expose and Challenge Assumptions
  • Use Facts
  • Grow Your Thinking
  • Shrink Your Environment Temporarily
  • Mini Case Study
  • Practice Multiple Perspectives
  • Turn it Upside Down
  • Frame the Problem Purposely and Positively
  • Summary
  • Introduction
  • Identify Your Future State
  • Analyze Current State
  • Steps to Bridge Gaps
  • Summary
  • About Process Mapping
  • What is Process Mapping?
  • Steps for Creating a Process Map
  • Tips and Important Points
  • Benefits of Process Mapping
  • Symbols and Their Meanings
  • Creating a Process Map with a Flow Chart
  • Digital Process Map
  • Making Connections
  • Creating a Process Map with a Swimlane Diagram
  • Sample Swimlane Process Map
  • Map it Out
  • Defining Improvements
  • Why is it Important to Define Improvements?
  • Case Study
  • Establishing Functions and Identifying Function Leaders
  • Identifying Function Leaders
  • Considerations when Choosing a Leader

 Session 8: The Modeling Phase

  • Performing What-if Analysis
  • Steps to Performing a What-If Analysis
  • Sample Guidelines
  • Second Step in Performing a What-If Analysis
  • Third Step in Performing a What-If Analysis
  • Case Study
  • Test Driving
  • Questions
  • Testing the Design
  • What Does it Mean to Test the Design?
  • Steps for Design Testing
  • Breaking Down the Model
  • Benefits of Iterative Design
  • Summary

 Session 9: The Execution Phase

  • Implementing Processes
  • Exploring Automation
  • Automating Processes
  • Benefits of Automation
  • Potential Pitfalls of Automation
  • Steps to Automate a Process
  • Summary
  • Understanding Business Rules
  • Making Connections
  • Benefits of Business Rules
  • Things to Watch Out For
  • The Role of Business Rules in Workflow Engines
  • Case Study
  • The Importance of Business Rules
  • Choosing Software
  • Making Connections
  • The Role of Workflow Engines
  • The Workflow Model
  • What is a Workflow Engine?
  • Making Connections
  • Workflows and Business Rules
  • Case Studies
  • Steps to Implement a Workflow Engine
  • Breaking Down the Model

 Session 10: The Monitoring Phase

  • Implementing Measures
  • Implementing Measures
  • Building Your Approach
  • Employee Feedback
  • What is Business Activity Monitoring (BAM)?
  • Making Connections
  • Benefits of Business Activity Monitoring
  • Purpose of Business Activity Monitoring
  • The Role of KPI’s
  • The Balanced Scorecard
  • Where Does BPM Fit?
  • Balanced Scorecard Example
  • Benefits of the Balanced Scorecard
  • Creating a Balanced Scorecard
  • Task
  • Scorecard Template
  • Identifying Gaps with Process Mining
  • Benefits of Process Mining

 Session 11: The Optimizing Phase

  • What It’s All About
  • Case Study
  • Case Study
  • Business Process Improvement
  • Six Steps of Business Process Improvement
  • Breaking Down Steps One to Five
  • Benefits of a Pilot
  • The Final Step
  • Introduction to Lean
  • The Toyoda Precepts
  • The Toyota Production System House
  • The Roof
  • The Pillars
  • The Core
  • The Foundation
  • The Seven Wastes
  • Summary
  • Making Connections
  • Cut Out the Waste
  • Task
  • Introduction to Six Sigma
  • The Six Sigma Approach
  • DMAIC Model
  • Breaking Down the Model
  • A Look at the Numbers
  • Sample Analysis
  • A Look at the Numbers
  • A Look at the Numbers
  • Summary
  • Tie It All Together
  •  A Personal Action Plan
  • Starting Point
  • Where I Want to Go
  • How I Will Get There

Entry requirements

Students must have basic literacy and numeracy skills.

Minimum education

Open entry. Previous schooling and academic achievements are not required for entry into this course.

Computer requirements

Students will need access to a computer and the internet.

Minimum specifications for the computer are:

Windows:

  • Microsoft Windows XP, or later
  • Modern and up to date Browser (Internet Explorer 8 or later, Firefox, Chrome, Safari)

MAC/iOS

  • OSX/iOS 6 or later
  • Modern and up to date Browser (Firefox, Chrome, Safari)

All systems

  • Internet bandwidth of 1Mb or faster
  • Flash player or a browser with HTML5 video capabilities(Currently Internet Explorer 9, Firefox, Chrome, Safari)

Students will also need access the following applications:

Adobe Acrobat Reader

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Course Summary

Course ID No.: 002BPMOC
Delivery Mode: Online
Course Access: Lifetime Course Access
Time required: Study at your own pace
Course Duration: 6 - 8 Hours
Assessments: Yes
Qualification: Certificate